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New A Craelyx product for insurance surveyors

Every survey, from site
to signed report.

SurvX is the AI-powered workspace for motor insurance surveyors. Capture on site, let AI read the estimates and map the damage, and get a report draft in each insurer's format, on mobile and desktop.

Surveyors sit on the critical path of every major motor claim, and their work still runs on paper.

₹0K+

Motor claims at this value need a licensed surveyor's report

0 days

To submit the survey report on a retail claim after allocation

0

Licensed survey lines, including motor, fire, marine and engineering

Source: IRDAI Surveyors & Loss Assessors Regulations 2015 (amended 2020) · IRDAI Master Circular 2024

01 — The problem

A surveyor's day,
before and after.

Most of a surveyor's time goes into travel, paperwork and retyping, not the expert judgement they're licensed for. Flip the switch.

Photos

Scattered everywhere

Images sit in phone galleries and WhatsApp chats, with no time, place or case attached.

Photos

Guided capture, tagged to the case

A shot list on mobile so nothing is missed. Every photo is geo-tagged and time-stamped.

Estimate & bill

Read line by line

Workshop estimates and bills are checked by hand for parts, labour and depreciation.

Estimate & bill

Extracted and cross-checked by AI

Line items are read automatically and compared with the damage seen in the photos.

Loss calculation

Calculator and spreadsheets

Depreciation, salvage and excess worked out manually, case after case.

Loss calculation

Automatic, rule-based, editable

Depreciation by part type and vehicle age, salvage and net liability, ready to review.

Report

Typed from scratch

Every insurer wants its own format, so the same details are retyped again and again.

Report

A draft ready to sign

Assembled in the insurer's format from photos, findings and calculations already in the case.

Tracking

Notebook, calls and memory

Documents, approvals and reminders live in folders, notebooks and phone calls.

Tracking

One dashboard, deadline alerts

Every case, document and conversation in one place, with a clock on each report.

Travel

A visit for every case

Garages, yards and accident spots, often across districts, for each inspection.

Travel

Video survey where allowed

Live video with the workshop or policyholder, and self-capture links for smaller claims.

02 — Meet SurvX

Capture. Understand.
Assess. Manage.

One platform where a surveyor handles every case, with AI doing the heavy reading. The surveyor stays the expert and signs off.

FrontLeftRear RightOdometerChassis no. Damage close-upRCLicence
Works offline · syncs later Voice note → text

Workshop estimate

PartTypeAction
Front bumperPlasticReplace
Headlamp (L)PlasticReplace
Front-left doorMetalRepair
WindshieldGlassNot seen in photos
Assessed lossAI draft
Parts after depreciationplastic 50% · metal by age
Labour and paintingper estimate
Less salvageassessed
Less compulsory excessper policy
Net liabilityReview & e-sign

Inspection

SX-2045SUV · due 1 daySX-2039Pickup · due 7 days

AI reading

SX-2048Hatchback · due 3 days

Draft ready

SX-2047Sedan · due 5 daysSX-2044Hatchback · due 6 days

Submitted

SX-2041Fee tracked

AI feature · Damage detection

Understands damage
from a photo.

Finds the damage

Detects affected panels and parts: dents, scratches, cracks and breakage.

Suggests repair or replace

Rates severity for each part to guide the assessment.

Checks against the estimate

Flags parts claimed but not seen damaged, and old or unrelated damage.

03 — How it works

One case,
start to finish.

The whole journey of a claim inside SurvX. Steps 4 to 6 are where AI saves the most time; the surveyor stays in control and signs off.

  1. 01

    Case in

    Claim allotted by the insurer becomes a new case

  2. 02

    Assign

    Firm assigns a surveyor; visit and route are scheduled

  3. 03

    Inspect

    Guided photo and video capture on mobile, even offline

  4. 04 · AI

    AI reads

    Estimate, bills, RC, licence and policy extracted

  5. 05 · AI

    Assess

    Damage mapped; parts, depreciation and salvage worked out

  6. 06 · AI

    Report

    Draft in the insurer's format; surveyor reviews and signs

  7. 07

    Submit

    Sent to the insurer; queries, approvals and fees tracked

Work from anywhere

In the field, at the office,
at home.

Mobile

  • Guided shot list so nothing is missed
  • Works offline, syncs later
  • Geo-tagged, time-stamped photos
  • Voice notes turned into text

Desktop

  • Detailed assessment workspace
  • Report editing side by side with photos
  • Firm dashboard and analytics

Remote

  • Live video survey with the policyholder or workshop
  • Self-capture link for small claims
  • Review and sign reports from home

04 — Trust & fraud checks

Evidence insurers
can rely on.

Digital evidence is only valuable if it can be trusted. These checks protect the surveyor's credibility and give insurers the confidence to settle faster.

Location and time proof

Every photo carries where and when it was taken.

Edited image alerts

Flags photos that look altered or re-photographed.

Duplicate photo check

Spots the same image reused across different claims.

Old damage flagged

Compares with earlier inspection photos where available.

Bill mismatch

Final bill compared item by item with the approved estimate.

Full audit trail

Who changed what, and when, on every case.

Security & compliance

Built for regulated claims data.

Encrypted end to endIn transit and at rest; hosted in India.
DPDP Act readyConsent, purpose limits and retention rules for personal data.
Role-based accessSurveyor, firm, insurer and workshop each see only their part.
Signed, tamper-evident reportsE-signed PDFs with a record of every change.
Aligned with IRDAI dutiesTimelines, record-keeping and report content as regulations require.
Insurer integrationsAPIs to receive claims and send reports to insurer systems.

05 — Who it's for

Faster surveys help
everyone in the claim.

Surveyors

More cases a day, less paperwork, work from anywhere.

Survey firms

Team workload, quality and fees in one view.

Insurers

Faster, consistent, verifiable reports and less leakage.

Workshops

Quicker approvals, so repairs start sooner.

Policyholders

Vehicle back on the road and the claim settled faster.

Get started

See SurvX on
your own cases.

Book a 30-minute walkthrough. Bring a recent claim and we'll show you capture, AI reading and the report draft end to end.

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We'll reach out to schedule your walkthrough.